Question

Answer

I inadvertently closed my browser

and now I cannot log back in. What

happened?

If you did not properly logout, you may be timed out from

re-entry for up to 30 mins. as the system still thinks you are

logged in.

I've misplaced my username and

password. How can I locate it?

No problem! Contact our Training & Technical Support Hotline

toll-free at: 1-800-515-4577, ext. 6600 or e-mail us at:

smartanswers@lrp.com. Please be prepared to provide

your name, organization name and location.

When trying to login to SmartAnswers for Fed Managers, I receive the error

message "An error has occurred

during your request."

Your web browser must be set to accept all cookies. For more information on cookies, refer to your Web browser's online Help.

How do I bookmark SmartAnswers for

Fed Managers?

When using Internet Explorer:

On the Favorites menu click Add to Favorites. An 'Add to

Favorites' dialog box may appear, click OK The title of the

currently displayed page is added as the last item in the

Favorites menu.

When using Netscape Navigator:

Click Bookmarks and select Add Bookmark. The title of the

currently displayed page will be added as the last item in the

Bookmarks menu.

How much does SmartAnswers for

Fed Managers cost?

Pricing is based on your specific access needs and number of

users. Contact Customer Service, toll-free at: 1-800-341-7874 and they'll transfer you to your product representative

or e-mail us at: smartanswers@lrp.com and we'll have a product

representative contact you.

Is SmartAnswers for Fed Managers

Section 508 compliant?

Yes

Is SmartAnswers for Fed Managers

on the General Schedule?

Yes - here's our GSA information:

• GS-35-F-0404K

• SIN #: 132-51